DHAQSO DIR

Help and support

Find secure help with your account, password, recipients and transfers here.

Never share passwords, one-time codes or complete ID images in a regular message. DHAQSO DIR will never ask for your password in customer chat.

Contact customer support

When you can log inOpen Customer chat in the app. Your message is linked to your account and can be handled by ADMIN.

When you cannot log inSelect Forgot password on the login page. A six-digit one-time code is sent by email or can be provided by ADMIN after a reset request is registered.

Suspicious activityDo not create a new transfer. Ask ADMIN to review and, if necessary, suspend the account while the case is investigated.

Before sending money

Check the recipient's name, phone and registered payout method.
Check the NOK amount, USD amount, fee and total on the confirmation page.
Use the same request when retrying; the system prevents duplicate entries.
Do not consider a transfer paid out until the status explicitly confirms that the recipient has been paid.

Password and six-digit code

A code can only be used once and expires shortly. Request a new code if the old one has expired. For security, the public page does not reveal whether an email address exists in the system.

Privacy and account deletion

You can download your account data and request account deletion from your profile. Read more in the privacy information. Transaction and verification records required by law may need to be retained after account access is closed.

Service status

Dersom appen viser at serveren er utilgjengelig, ikke gjenta betaling eller overføring. Vent til tilkoblingen er gjenopprettet og kontroller transaksjonshistorikken først.